7150-C12P resets when status button is pressed

[JMoore]

I have a 7150 that lost its config likely due to being reset. While I was replacing the config I pressed the status button and the switch started a factory reset. I have been unable to find how to change the function of the button to prevent this from happening again.

[happytohelp]

Hi JMoore,

Which version are you running ?
Could you share output of "dm hwinfo" ?

[Chandini]

Hi JMoore,

Thank you for reaching us 

Adding to the post. Below is the link which will help you gain console access to the switch and collect the requested logs like checking version using "show version" and "dm hwinfo" 

• https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Could you also help us with below details 

• Could you please let us know if you are from Lennar Homes ?
• Also please help us with picture of front panel of the switch when powered on ?

Thanks 

[JMoore]

ICX7150-C12 Switch#show ver

Spoiler

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 8 2023 at 22:55:03 labeled as SPS08095m
(31457280 bytes) from Primary SPS08095m.bin (UFI)
SW: Version 08.0.95mT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3212P14N
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 6 minute(s) 54 second(s)
The system started at 22:55:02 GMT+00 Tue Aug 08 2023

The system : started=cold start

ICX7150-C12 Switch#dm hwinfo

Spoiler

HW Ver: 3.0 [Production-1], Main board CPLD Rev: 0.4.7
NAND Type: Micron NAND 2GiB (x 1)
Rear module card CPLD Rev: 0
Booted from: 0
Primary Uboot Failure Record: 0
Secondary Uboot Failure Record: 0
PoE hardware info:
+++++++++++++++++
Unit 1:PoE MCU: PD69200, PSE: PD69208

• Which version are you running? I have tested SPR08095f, SPS08095f, SPS08095m it has been a problem on all these versions
• Could you please let us know if you are from Lennar Homes? No I am not
• Also please help us with picture of front panel of the switch when powered on?
  

[happytohelp · Accepted solution]

Hi JMoore,

Thanks for the outputs.

Easiest way to resolve this issue would be to downgrade the switch to 8095 (flat) image and then upgrade to your intended version like 8095m.