Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

[Mericson]

H550 Standard AP

Want to upgrade to Unleashed H550_200.12.10.5.234.bl7 using local

Connected over Ethernet.

The following error occurred:

Failure Reason: [AP RFW : Unable to resolve host name for control file download]

Web Options

Url: http://fwupdate1.ruckuswireless.com/h550_9991_cntrl.rcks

Is the path wrong???

[syamantakomer]

If you are choosing local upgrade then page should not present the error related to FTP.

Please confirm what is the current software version on your H550.

[estlander]

I got it upgraded to Unleashed, followed @Vanquisher 's guide.
My initial version was 116.0.0.0.1506.

[syamantakomer]

Thank you all for reporting this issue. I am able to reproduce this in lab setup.

I will report it to engineering and get it fixed.

In the meantime, please use the workaround as suggested in https://community.ruckuswireless.com/t5/Community-and-Online-Support/Upgrade-Ruckus-H550-Multimedia-... or use the AP CLI to upgrade the firmware (FTP or TFTP using command line interface).

[syamantakomer · Accepted solution]

Hi All,

We have checked this internally. This issue has been fixed, and fix will be available in next standalone firmware refresh for H550.

In the meantime, please follow the workaround if you are upgrading H550 from 116.0.0.0.1506 to Unleashed.

Workaround:

• Set the FTP server IP to any dummy IP, save the parameters.
• Try to upgrade again using local upgrade option.

[ally_khodadeen]

many thanks.. it worked!