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Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

Mericson
New Contributor

H550 Standard AP

Want to upgrade to Unleashed H550_200.12.10.5.234.bl7 using local

Connected over Ethernet.

The following error occurred:

Failure Reason: [AP RFW : Unable to resolve host name for control file download]

 

Web Options

Url: http://fwupdate1.ruckuswireless.com/h550_9991_cntrl.rcks

Is the path wrong???

1 ACCEPTED SOLUTION

syamantakomer
Community Admin
Community Admin

Hi All,

We have checked this internally. This issue has been fixed, and fix will be available in next standalone firmware refresh for H550.

In the meantime, please follow the workaround if you are upgrading H550 from 116.0.0.0.1506 to Unleashed.

Workaround:

  • Set the FTP server IP to any dummy IP, save the parameters.
  • Try to upgrade again using local upgrade option.

 


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

View solution in original post

13 REPLIES 13

Your welcome.

It worked. Thank you.

redactle

syamantakomer
Community Admin
Community Admin

Hi All,

Try upgrading using below image and confirm if still facing the issue.

https://support.ruckuswireless.com/software/3451-ruckus-unleashed-ap-200-12-mr1-refresh1-software-fo... 

Also try online upgrade option which is much more straight forward and hassle free.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

Hi, unfortunately this does not work and I have already tried all fw's from .10 up to 12.
I choose "Local upgrade" but error message states like I have selected something else.

Screenshot-20221014173515-728x698.png

 

If you are choosing local upgrade then page should not present the error related to FTP.

Please confirm what is the current software version on your H550.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn