ruckus r550 access point

[mcs5309]

I had a ruckus r550 access point installed to help eliminate call disconnects and line degrading with my cell carrier during WiFi calling. It initially worked fine to eliminate 95% of all the problems, however, lately it is problematic as I am having several dropped calls throughout the day and which I noticed the amber light activates on the 5G port. How can I remedy this?

[martin_martin]

Can you provide us a bit more information please?

What software version are you running on the AP? And is only one client device having issues or multiple?

regards

Martin

[mcs5309]

I had a technician install this device so I have no clue how to check what version I am running on the AP. Can you tell me how to find that? One client. Thanks.

[martin_martin]

Hi ?

Please ssh to the device and login with the username and password assigned to the device.

Then try  "get version"

regards

Martin

[mcs5309]

Sorry what is ssh?