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macbook can't connect to WiFi6.

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Hiro
New Contributor III

‎01-16-2023 05:26 PM

Hello everyone.
Your advice has always helped me.

I have one question this time.

On some macbook pro, I am having a problem connecting to the WiFi6 environment on the R650.

Other models that only support up to 11g/n or 11ac are also able to connect to this AP.

Is there a problem with the model?
Please let me know if you know anything about this.

Thanks.

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Parik_MN
RUCKUS Team Member

‎01-17-2023 01:01 AM

Hello @Hiro, 

Could you please confirm the controller type and version you are managing R650s on? Along with that please confirm if you have tried Driver upgrade on MAC Books. 

Apple has recently announced a known bug with M1/M2 Chipsets, which affects the performance and client connectivity. Please refer below article for more info on the same.

https://support.ruckuswireless.com/articles/000013963

If above suggestions doesn't work, please feel free to report a case with Support Team for further investigation.

Regards,

Parik 

 

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