Virtual SmartZone ap firmware update loop and cannot join my vSZ

[peter_lau]

how to fix this issue? R710 cannot connect https or ssh,so i can't login ap to set anything

[syamantakomer]

Hi Peter,

- Island-xxxxxx means AP is unable to reach its gateway (means AP is not getting IP or some other network issue).
- Check if AP is even getting an IP address, if yes, are you able to ping it from network?

Sorry for asking again but information I requested is still not clear.

- vSZ is on which version right now (I am sure its on 5.1.2 and you have upgraded from 3.6 to 5.0 and then 5.1.2 but just want to make sure)?
- What is the AP Zone firmware version currently?

Regards,
Syamantak Omer