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Unable to install Unleashed R650 via mobile app and PC browser, SSH ok

filip_k
New Contributor II

Hi,

I bought second-hand Unleashed R650 and have trouble installing it. It's connected to my PoE router and it is normally getting IP from it's DHCP. PWR light is full green, CTL blinks green.

  • I did a factory reset (multiple times, actually)
  • The Configure.Me-XXX network is available.

However:

  • accessing the router's IP from PC always ends on page saying "Building the Unleashed Network. It may take a few minutes." Hours later, no change.
  • in Mobile app I connect to the Configure.Me but the Install fails with "Unable to fetch default configuration from the AP", see:ruckus_scr.jpg

 

 

 

 

Anyway I CAN easily connect through SSH/CLI using the DHCP-provided IP. Is there something I can do there?

I am fine working with ssh/cli though I'm not familiar with Ruckus itself so please bear with me... I was able to check firmware byut not switch to the Image1 yet to try that:

rkscli: fw show all
<Control Info>
ipaddr:
file: R650_200.14.6.1.179.bl7
size: 50503680
MD5 : 82C3CA2C98C5E1F22C5D5E6716741833
type: 0
local_file
-------------------------------------
current primary boot image is Image2
---------------<Image1 FW header>
Magic: RCKS
next_image: 0x380000
invalid: 0
hdr_len: 160
compression: l7
load_address: 0x42000000
entry_point: 0x42008000
timestamp: Wed Dec 18 01:19:46 2019
binl7_len: 24026976
hdr_version: 4
hdr_cksum: 0xC704
version: 114.0.0.0.1294 ( 114.0.0.0.1294 )
MD5: 3EB8C61483DD5581B458E9E1278EA2D6
product: r730 (0)
architecture: 0
chipset: 0
board_type: 0
board_class: 0
customer:
Image Sign Type: Fully Signed Image(FSI).
---------------<Image2 FW header>
Magic: RCKS
next_image: 0x380000
invalid: 0
hdr_len: 160
compression: l7
load_address: 0x42000000
entry_point: 0x42008000
timestamp: Sat Apr 8 15:36:28 2023
binl7_len: 50503520
hdr_version: 4
hdr_cksum: 0x9D8D
version: 200.14.6.1.179 ( 200.14.6.1.179 )
MD5: 82C3CA2C98C5E1F22C5D5E6716741833
product: r730 (0)
architecture: 0
chipset: 0
board_type: 0
board_class: 0
customer:
Image Sign Type: Fully Signed Image(FSI).
OK


I noticed similar issues though none are the same and didn't help much:

 

1 ACCEPTED SOLUTION

filip_k
New Contributor II

Ok, so that was it - after unplugging the old Ruckus setup the installation worked without a hitch.
It would be nice to have more informative error messages or a way to see it better in the logs, though.

View solution in original post

5 REPLIES 5

filip_k
New Contributor II

Ok, so that was it - after unplugging the old Ruckus setup the installation worked without a hitch.
It would be nice to have more informative error messages or a way to see it better in the logs, though.