When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it the Ruckus AP, after that I connect to Ruckus AP and using Hik-Connect app with same setting as above I cannot see the IP camera.
I can see it only when I set the private IP which is assigned to the IP camera in Hik-Connect app.
Could you please help me to solve this issue?
I think these are all the configuration related suggestion I can think of.
Beyond this point, I think you have to open a case with support and let them check the issue further.
If you want to continue without opening a support case, next step is to take packet captures on APs wifix interface and on APs eth interface at the same time.
Use wireshark remote interface option to take capture directly from AP.
RUCKUS Networks, CommScope!
I did packet capture on eth2 and wlan0 interfaces.
Src address 192.168.0.10 is the address assigned to my mobile phone.
Dst Address 192.168.0.150 is the address assigned to IP camera.
You can see them on the following link as .pcapng and .xlsx files.