Strange issue with ZoneFlex 7363

[nikolay_danev]

Hello,

When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it the Ruckus AP, after that I connect to Ruckus AP and using Hik-Connect app with same setting as above I cannot see the IP camera.

I can see it only when I set the private IP which is assigned to the IP camera in Hik-Connect app.

Could you please help me to solve this issue?

Best Regards

[syamantakomer]

Looks like IP camera is resetting the TCP session.

On a side note, capture seems not complete, all I see is TCP packets and no mdns traffic.

Do you know what protocol this IP camera uses for service/device discovery?

[nikolay_danev]

Hello,

I checked, but I cannot found what protocol is using the IP camera.

Best Regards

[syamantakomer]

In that case, it is bit hard to find out what is causing the issue.

One thing I am sure of, camera is sending TCP RST packets, which means TCP 3 way handshake needs to be done again.

If I look at the destination port, it is TCP port 8005 and it is used for a Windows System Process.

[nikolay_danev]

Hello,

Happy New Year.

I will try to ask the manufacturer about what protocol the IP camera uses for service/device discovery.

TCP port 8005 is server port and is using by the Hik-Connect app to run the camera.

Best Regards

[syamantakomer]

@nikolay_danev in that case, TCP session is terminated by the server app.