11-03-2021 10:55 AM
Hello,
When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it the Ruckus AP, after that I connect to Ruckus AP and using Hik-Connect app with same setting as above I cannot see the IP camera.
I can see it only when I set the private IP which is assigned to the IP camera in Hik-Connect app.
Could you please help me to solve this issue?
Best Regards
11-21-2021 04:22 AM
Hello,
Did you manage to check the output?
Best Regards
12-21-2021 06:47 AM
@nikolay_danev sorry for the delay in response.
Could you disable directed multicast and IGMP snooping on eth interface of the AP as well?
get ethX qos
12-22-2021 07:12 AM
Hello,
I disabled them, but the issue still persist.
rkscli: get qos eth2
Ruckus Wireless SmartMedia QOS info for eth2 interface
QOS Configuration options:
Classification: Enabled
UDP Heuristic Classification: Enabled
TOS Classification: Enabled
Dot1p Classification: Enabled
VID Voice Classification:
VID Video Classification:
VID BE Classification:
VID BK Classification:
Dot1p Classification VIDs:
Dot1p Marking VIDs:
Directed Multicast: Disabled
IGMP Snooping Mode: Disabled
MLD Snooping Mode: Enabled
Static TOS marking: Disabled (0x0)
Static Dot1p marking: Disabled (0x0)
General Mcast->U Cloned Filters TOS-Mark
Stats 0 0 0/0/0 0/0/0/0
L2 Mcast Packets Unicast Unk-Drop Known-Mcast
UDP Data 0 0 0 135582
Heuristics Voice Video
UDP Packets 1381 4618
IGMP/MLD Clone1/2/3
Errors 0/0/0
No Filters are currently defined on eth2 interface
OK
Best Regards
12-22-2021 09:03 AM
@nikolay_danev let me take a look on the pervious captures.
I suggest you to open a case for a continuous troubleshooting and a possible fix.
12-22-2021 10:40 AM
Hello,
Thanks for your help.
Best Regards