Strange issue with ZoneFlex 7363

[nikolay_danev]

Hello,

When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it the Ruckus AP, after that I connect to Ruckus AP and using Hik-Connect app with same setting as above I cannot see the IP camera.

I can see it only when I set the private IP which is assigned to the IP camera in Hik-Connect app.

Could you please help me to solve this issue?

Best Regards

[nikolay_danev]

Hello, 

Did you manage to check the output?

Best Regards

[syamantakomer]

@nikolay_danev sorry for the delay in response.

Could you disable directed multicast and IGMP snooping on eth interface of the AP as well?

get ethX qos

[nikolay_danev]

Hello,

I disabled them, but the issue still persist.

rkscli: get qos eth2
Ruckus Wireless SmartMedia QOS info for eth2 interface

QOS Configuration options:
Classification:               Enabled
UDP Heuristic Classification: Enabled
TOS Classification:           Enabled
Dot1p Classification:         Enabled
VID Voice Classification:
VID Video Classification:
VID  BE   Classification:
VID  BK   Classification:
Dot1p Classification VIDs:
Dot1p Marking VIDs:
Directed Multicast:           Disabled
IGMP Snooping Mode:           Disabled
MLD Snooping Mode:            Enabled
Static TOS marking:           Disabled (0x0)
Static Dot1p marking:         Disabled (0x0)

General      Mcast->U      Cloned     Filters    TOS-Mark
Stats               0           0       0/0/0    0/0/0/0

L2 Mcast      Packets     Unicast    Unk-Drop Known-Mcast
UDP Data            0           0           0      135582

Heuristics      Voice       Video
UDP Packets      1381        4618

IGMP/MLD   Clone1/2/3
Errors          0/0/0

No Filters are currently defined on eth2 interface
OK

Best Regards

[syamantakomer]

@nikolay_danev let me take a look on the pervious captures.

I suggest you to open a case for a continuous troubleshooting and a possible fix.

[nikolay_danev]

Hello,

Thanks for your help.

Best Regards