Ruckus R650 WiFi Speed Suddenly Slows Until Reboot

[josephkim]

Hi,

I recently purchased a Ruckus R650 (purchased through authorized dealer) running Unleashed Firmware v. 200.12.10.105.129 with a very simple single access point configuration.

Everything initially looks good (350+ mbps speed). However, the network will randomly and non-deterministically suddenly slow to below 1mbps. The rest of the network (hardwired LAN computers) is functionally completely normally with full speeds.

The AP will stay in this bad, slow state until I manually reboot it. Then, the AP is instantly back to normal (350+ mbps) speeds until it randomly gets back into the bad state in 1-3 days.

Initially, I thought there must be a hardware issue so I purchased another R650 for testing, but the new device is exhibiting the exact same behavior.

Any ideas? I suppose I can return the devices, but I had heard great things about Ruckus (unfortunately, my experience has been pretty bad thus far...).

[sanjay_kumar]

Hi @Pushpendra 
Could you please open a support case so that we can check the AP condition along with the client stats at the time of issue. This will help us to identify the issue.