R710 unleashed group. Do not connect new AP.

[Anonymous]

I have a working group of four R710.

But attempts to add new access points to the group are unsuccessful. New devices are updated to the latest firmware version, but are only visible in the section Admin & Service -> Administer -> Upgrade.

I can connect to new AP only via SSH, since via HTTP (S) I only see one page.


After outputting the debug information to the syslog server, I get a recurring group of messages for the new point:
 Oct 18 14:46:10 wsgclient[540]: registration:692 Failed to init socket! ret:125 url:https://RuckusController/wsg/ap  
Oct 18 14:46:10 wsgclient[540]: communicatorInit:331 Init connection failed, ret:125, connectRetry:1395  
Oct 18 14:46:10 wsgclient[540]: cmrInit:141 Call 'crDefSocketInit()' failed, ip: port:443, ret:125/CR initial socket failed  
Oct 18 14:46:10 wsgclient[540]: crResloveAddrInfo:152 getaddrinfo failed, ret:-2/Name or service not known

I ask the club for help solving this riddle.

[ken_liu_hkzv8ty]

How about "get wlanlist" and "get ipaddr wan" in AP cli at the new place?

[ken_liu_hkzv8ty]

And if possible, you may send the debug info to me. We need to debug further for your case. Leave your email here, I will contact you later.
Instructions:
webUI-Admin & Services - Administer - Diagnostics- Debug Info
1. Select all of Debug Components, and "Apply"
2. Reconnect these non-joined APs in the network. Keep monitor about 30 minutes.
3. Click "Save Debug info" to download the file.

[Anonymous]

This is a non-group point with which I am doing experiments.

rkscli: get wlanlist
name          status   type   wlanID   radioID  bssid             ssid                           
--------------------------------------------------------------------------------------------------
wlan0         down     AP     wlan0    0        00:00:00:00:00:00 Wireless1                      
wlan1         down     AP     wlan1    0        00:00:00:00:00:00 Wireless2                      
wlan2         down     AP     wlan2    0        00:00:00:00:00:00 Wireless3                      
wlan3         down     AP     wlan3    0        00:00:00:00:00:00 Wireless4                      
wlan4         down     AP     wlan4    0        00:00:00:00:00:00 Wireless5                      
wlan5         down     AP     wlan5    0        00:00:00:00:00:00 Wireless6                      
wlan6         down     AP     wlan6    0        00:00:00:00:00:00 Wireless7                      
wlan7         down     AP     wlan7    0        00:00:00:00:00:00 Wireless8                      
recovery-ssid down     AP     wlan102  0        00:00:00:00:00:00 Configure.Me-398000            
wlan8         down     AP     wlan8    1        00:00:00:00:00:00 Wireless9                      
wlan9         down     AP     wlan9    1        00:00:00:00:00:00 Wireless10                     
wlan10        down     AP     wlan10   1        00:00:00:00:00:00 Wireless11                     
wlan11        down     AP     wlan11   1        00:00:00:00:00:00 Wireless12                     
wlan12        down     AP     wlan12   1        00:00:00:00:00:00 Wireless13                     
wlan13        down     AP     wlan13   1        00:00:00:00:00:00 Wireless14                     
wlan14        down     AP     wlan14   1        00:00:00:00:00:00 Wireless15                     
wlan15        down     AP     wlan15   1        00:00:00:00:00:00 Wireless16                     
meshd         up       AP     wlan62   1        00:00:00:00:00:00 Wireless63                     
meshu         down     STA    wlan63   1        00:00:00:00:00:00 RANDOM-                        
recovery-ssid down     AP     wlan103  1        00:00:00:00:00:00 Configure.Me-398000            
OK
rkscli: get ipaddr wan
IP Address: (dynamic, vlan 1), IP: 192.168.3.56  Netmask 255.255.255.0  Gateway 192.168.3.1
OK

Debug information collection started.

[Anonymous]

Where to send a file with debug data?
How to translate it into text format?
-----------------
My temporary e-mail address: [email protected]

[Anonymous]

Error found.
The following messages were found in the logs of the main access point:

Oct 22 16:33:59 stamgr: stamgr_handle_get_ap_sta():ERROR: no cfg AP 
Oct 22 16:33:59 stamgr: stamgr_match_countrycode():AP country code US`, ZD country code FR 
Oct 22 16:33:59 stamgr: stamgr_handle_get_ap_sta():in_req->env=60, contrycode=SU 
Oct 22 16:33:59 stamgr: stamgr_is_supported_ap_model():The AP r710 is supported
Oct 22 16:33:59 stamgr: stamgr_handle_get_ap_sta():main_cb->num_cfg_aps=4 max_cfg_ap=150 main_cb->sys_para.max_aps=25
Oct 22 16:33:59 stamgr: stamgr_ctrl_iface_receive():received msg from module 1, len = 204, id = 0x0200000a 

An attempt to change the country code at the access point through the command line interface was unsuccessful. The firmware does not know the code "FR". I had to change the code of the whole group to "US". After that, the remaining four access points successfully joined the group.