R610 randomly crashing

[ragvnaldr]

As of last week, my home R610 has been randomly crashing once every day or so. All wifi networks go offline and no response on the management IP.

I just updated the firmware a couple days ago to the most recent, but it just crashed again this morning.

No recent changes to the network or the AP except for that firmware update after the issue started happening.

[sanjay_kumar]

Hi @ragvnaldr 

Thank you for sharing the logs. AP Rebooting with "Problem detected" could be due to many reasons. We can find it from the AP support logs.

Let us review it and will keep you posted on the findings.

[Vineet_nejwala]

Hi @ragvnaldr 

Please open up a case with us using https://support.ruckuswireless.com/contact-us, we would either need to replace the AP or work with engineering for a image fix .

[2023/3/10 8:3:31] [Uptime : 930 min] XXX TARGET ASSERTED XXX
    行 18406: [wifi0]: XXX TARGET ASSERTED XXX
    行 18470: [2023/3/10 9:16:36] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18473: [wifi0]: XXX TARGET ASSERTED XXX
    行 18537: [2023/3/10 11:42:17] [Uptime : 143 min] XXX TARGET ASSERTED XXX
    行 18540: [wifi0]: XXX TARGET ASSERTED XXX
    行 18604: [2023/3/11 15:15:55] [Uptime : 1651 min] XXX TARGET ASSERTED XXX
    行 18607: [wifi0]: XXX TARGET ASSERTED XXX
    行 18671: [2023/3/13 22:28:42] [Uptime : 3150 min] XXX TARGET ASSERTED XXX
    行 18674: [wifi0]: XXX TARGET ASSERTED XXX
    行 18738: [2023/3/14 21:14:8] [Uptime : 1363 min] XXX TARGET ASSERTED XXX
    行 18741: [wifi0]: XXX TARGET ASSERTED XXX
    行 18805: [2023/3/14 22:26:46] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18808: [wifi0]: XXX TARGET ASSERTED XXX
    行 18872: [2023/3/14 23:40:41] [Uptime : 71 min] XXX TARGET ASSERTED XXX
    行 18875: [wifi0]: XXX TARGET ASSERTED XXX
    行 18945: [2023/3/10 8:3:31] [Uptime : 930 min] XXX TARGET ASSERTED XXX
    行 18948: [wifi0]: XXX TARGET ASSERTED XXX
    行 18970: [2023/3/10 9:16:36] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18973: [wifi0]: XXX TARGET ASSERTED XXX
    行 18995: [2023/3/10 11:42:17] [Uptime : 143 min] XXX TARGET ASSERTED XXX
    行 18998: [wifi0]: XXX TARGET ASSERTED XXX
    行 19020: [2023/3/11 15:15:55] [Uptime : 1651 min] XXX TARGET ASSERTED XXX
    行 19023: [wifi0]: XXX TARGET ASSERTED XXX
    行 19045: [2023/3/13 22:28:42] [Uptime : 3150 min] XXX TARGET ASSERTED XXX
    行 19048: [wifi0]: XXX TARGET ASSERTED XXX
    行 19070: [2023/3/14 21:14:8] [Uptime : 1363 min] XXX TARGET ASSERTED XXX
    行 19073: [wifi0]: XXX TARGET ASSERTED XXX
    行 19095: [2023/3/14 22:26:46] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 19098: [wifi0]: XXX TARGET ASSERTED XXX
    行 19120: [2023/3/14 23:40:41] [Uptime : 71 min] XXX TARGET ASSERTED XXX
    行 19123: [wifi0]: XXX TARGET ASSERTED XXX

Best Regards

Vineet

[ragvnaldr]

Okay, thanks, I appreciate you looking into it.
I tried opening a case first, but don't have a support contract since it's just a home unit, but I'll see what I can do.

[Vineet_nejwala]

@ragvnaldr 

Can you send me the serial number of your unit on message.

Best Regards

Vineet

[ragvnaldr]

Sure. I just saw that I can at least raise a case for RMA though, so I've done that now and should be set from here. Thanks again for all the help!