R510

[Daman]

Hello

I have Ruckus sz144 controller running on 6.1.2 and ruckus AP R510 .

The Ap is getting IP address from the DHCP, but not connecting to the controller.

I am also not able to  access the AP GUI and even resetting the AP, I ma not able to get to the default ip address for the AP.

[AshwinM]

Hello Daman,

We appreciate you contacting Ruckus Networks.

To address your concern, please follow these steps and inform us of the outcome:

• Step 1: Access the AP via CLI and verify the current software version with the command:
  rkscli:get version

• Step 2: Reboot the AP to factory settings and install the specified firmware version available here:
  To factory reset the AP: [Take ssh access to the AP] 
  rkscli:set factory
  rkscl:reboot
  Standalone image:
  https://support.ruckuswireless.com/software/3865-ruckus-solo-access-point-118-2-0-0-875-release-r510
  
  

• Step 3: If the access points still fail to connect to the controller, ensure there are enough AP licenses available on the controller.

• Step 4: Establish SSH access to the AP and execute a ping to the controller’s IP address to troubleshoot any connectivity issues.

Regards,
Ashwin Mathiyazhagan