R510 AP stays red light

[flo253]

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

[flo253]

@Parik_MN?

[syamantakomer · Accepted solution]

Hi there,

You can only get replacement if you have purchased this AP from authorized RUCKUS Partner or reseller.

For the same, please open a Support case and our team should be able to help (if device is purchased from an authorized reseller/partner).

[Orlando_Elias]

@flo253 

You need to open a ticket with RUCKUS TAC so you can get an RMA for your AP.

[flo253]

Can I get an RMA approval???

[flo253]

Hello?