R510 AP Drops Every 5 Minutes

gmichal · ‎08-26-2023

All of a sudden after a couple of years of perfect service, my R510 AP stops out about every 5 minutes. How do I fix it?

sanjay_kumar · ‎08-27-2023

Hi @gmichal
Are the APs rebooting every 5 minutes? Or are the clients getting dropped?
Is this Unleashed setup?
Is the Master also rebooting?
Can you try to get any AP support file which is rebooting?

gmichal · ‎08-28-2023

Yes, it is rebooting every 5 minutes. It is an unleashed setup. I only have one R510 and it is rebooting. Not sure about this "AP support file which is rebooting". Can you explain?

sanjay_kumar · ‎08-28-2023

Hi @gmichal
The AP support log can be downloaded from the GUI, but if the AP is rebooting every 5 minutes then I doubt you will get GUI access to take the log.

Can you ensure that it is not a power issue which is causing this?
Try with a different power source\cable\port to ensure.
You can also try doing a FD since it is just 1 AP.

gmichal · ‎09-21-2023

It is not a power issue as I have whole home battery backup. What is an FD? If it is some procedure, can you send me the steps involved?