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Problem with Surface Pro

Anonymous
Not applicable

‎05-26-2016 12:38 AM

Hello, Community,

I have the following problem.
Im using a Surface pro 3 and a surface pro 4 and they cant stay connected to my Ruckus r500.
They always disconnect after a while.
This Problem seems to be known but I havent found an Solution anywhere.
All Devices are up to date
Reply
2 REPLIES 2

brian_koomen
New Contributor III

‎05-26-2016 06:11 AM

We are running smartzone 100 with R500 APs.  Have several surf pro 3 and 4s.  No problems here.

I do remember an issue related to Radius authentication at first, but firmware update to the R500 fixed that issue.

How are your surf connecting/authenticating?

0 Kudos
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Anonymous
Not applicable

‎08-31-2017 05:09 AM

We have R710 units and were experiencing constant disconnects with Surface Pro 3. We turned off VLAN pooling and the issue cleared up.
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