Problem with Surface Pro

[tom_thompson_79]

Hello, Community,

I have the following problem.
Im using a Surface pro 3 and a surface pro 4 and they cant stay connected to my Ruckus r500.
They always disconnect after a while.
This Problem seems to be known but I havent found an Solution anywhere.
All Devices are up to date

[brian_koomen]

We are running smartzone 100 with R500 APs.  Have several surf pro 3 and 4s.  No problems here.

I do remember an issue related to Radius authentication at first, but firmware update to the R500 fixed that issue.

How are your surf connecting/authenticating?

[barwon_water]

We have R710 units and were experiencing constant disconnects with Surface Pro 3. We turned off VLAN pooling and the issue cleared up.