02-22-2023 12:00 AM
Thank you for all your great tips.
We are currently experiencing the title trouble in the following environment.
Controller: vSZ-H (ver. 220.127.116.11.317)
AP: Ruckus R650 (ver. 18.104.22.168.698)
Client PC environment: Windows11
WiFi driver: Intel AX210
(Latest ver. as of 2/22/2023)
Authentication method: 802.1X EAP (WPA2)
The symptom is that I cannot connect to 802.11ax and 802.11ac WiFi.
We have investigated here and found the following.
After disabling WiFi6E, the authentication succeeded. →After that, after updating BIOS, I can't connect even if I enable or disable it.
When I set the authentication method to OPEN (WPA2,WPA3-Mix), the authentication succeeded.
I want to keep 802.1X EAP (WPA2) as the authentication method.
Do you have any ideas as to the cause or how to fix this? Any and all are welcome.
Thank you again for all your help.
Solved! Go to Solution.
03-02-2023 11:34 PM
there are 2 possibilities for you.
22.214.171.124.595 supports AP Zones with 126.96.36.199.795 there you can run R700 with even new WIFi 6E APs on same Controller but in different Zones.
188.8.131.52.935 has some nasty bugs and you need to run it with ap firmware 184.108.40.206.9240 that you cannot get APs with broken Firmware field in Controller. In that state AP is unusable and blocking, better causing failing API requests if the AP is included in request. No R700 possible.
220.127.116.11.1563 is best solution for you or you stick with 18.104.22.168.317 and consider to use 22.214.171.124.2064 AP firmware (downloadable as Ap patch and is a 5-10 minutes things install it). It will bring R650 some good benefits and fix bugs that can cause a AP reboot)
I am glad that your issue seems to have been solved even with 126.96.36.199.317 already.
03-06-2023 01:25 AM - edited 03-06-2023 01:26 AM
you need to upgrade to 188.8.131.52.1563 anyway before you will be able to upgrade to 184.108.40.206.959 (had mixed up numbers). Check upgrade guide
From my point of view you need to do it like this:
Step 1: Upgrade to 220.127.116.11.1563.
Step 2: Upload AP patch 18.104.22.168.795 and create a zone with it and move all R700 there.
Step 3: Upgrade your 5.2.1.x zone to 22.214.171.124.2069 firmware
Step 4: Upgrade your SZ to 126.96.36.199.959.
Step 5: Change firmware from 188.8.131.52.2069 to 184.108.40.206.1274 (optional if you expiriance problems stay with 220.127.116.11.2069)
Hope this helps you.
PS: Only 3.6.2 and 5.2.2 Zones are possible on 6.1.1 - no 5.2.1
02-22-2023 07:52 AM
What is the specific driver version of the Intel wifi driver? This link looks relevant but only if you're using this version: https://www.intel.com/content/www/us/en/support/articles/000089576/wireless.html
02-23-2023 08:36 PM
Squozen Thanks for the reply.
According to the information you gave me, the driver version that solved the problem seems to be 22.110.X or later.
But unfortunately. the version of the driver I installed this time is 18.104.22.168 and the cause seems to be somewhere else.
02-24-2023 05:08 AM - edited 02-24-2023 05:10 AM
update the AP firmware to 22.214.171.124.2064 if you can (depending on other APs in Zone).
My guess is that the dorps happen because you use a Fragattack unsecure and unpached firmware. And you intel driver is up to date and behaves like he is talking to a patched client
5.2.1 has a lot of issues and is even unsecure to fragattack. I had used several patches to improve behaviour & performance with 126.96.36.199.X (1017,1038,1050,1060) .. first Fragattack secure was 188.8.131.52.1080...
If you want to have a very good performance I recommend 184.108.40.206.2064
Fragattack info: https://support.ruckuswireless.com/fragattacks-ruckus-technical-support-response-center
02-27-2023 10:10 PM
Thanks Mark for the valuable tips.
The APs currently registered with vSZ include the R700 as well as the R650.
As far as I can tell from the release notes, R700 is not compatible with 220.127.116.11.2064, so it is difficult to update the vSZ version.
Therefore, we are considering applying the 18.104.22.168.1098 AP firmware to the R650 zone.
Although 22.214.171.124.1098 is a Solo Access Point, can the zone settings be inherited by the AP?