My R310 doesn't have 5g signal, but the signal light is normal

[li_n]

My R310 doesn't have 5g signal, but the signal light is normal

I've tried all the available firmware, but the problem still exists

Can you help me find out why there is no 5g signal from my AP log? Thank you

[li_n]

### Himem ###
mem_top = 0xb0000000
High Mem (0xAFFFFC00) size=392
  magic:      0x54545454 0x52434B53
  reset:      0  factory:    0  sw2_reset:      0  sw2_event:    0  post_fail:  0  recovery:   0
  reboot_cnt: 0  total_boot: 12
  reboot_reason: user reboot
  type:       1  index:      4  fis.image: rcks_wlan.main
  BootRom:
  GD42 1.0.1.51 - built 17:00:14, Mar 11 2015

  pci reboot: 0
  miniboot:
  magic:      0x6D696E69
  reboot_cnt: 0

  No Bootline

### Active SW ###
SW Version: 110.0.0.0.2014 based on //depot/release/ap_110.0_solo2 CL 822193


### Firmware Upgrade ###
Check Result: not running

### SW Images on Flash ###

#Main image Control+Header Info#

ipaddr: 
file: R310_200.1.9.12.62.bl7
size: 17940480
MD5 : 6EA22AEE84D67C084D5B47727FD48AB4
type: 0
local_file 

Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x80307210
timestamp:    Tue Dec  1 03:33:04 2020
binl7_len:    10993504
hdr_version:  4
hdr_cksum:    0x85C0
version:      110.0.0.0.2014        ( 110.0.0.0.2014 )
MD5:          BD5643CA202618E54C6C69EBF305AC36
product:      zf7752        (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:     
Image Sign Type: Fully Signed Image(FSI).

#Back-UP image Control+Header Info#

ipaddr: 
file: R310_200.7.10.202.121 (1).bl7
size: 24563712
MD5 : E20C0452CAAFAE0FCED0510D1DF0BA35
type: 0
local_file 

Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x8030D130
timestamp:    Fri Sep  4 06:46:38 2020
binl7_len:    24565596
hdr_version:  4
hdr_cksum:    0xE448
version:      200.7.10.202.121        ( 200.7.10.202.12 )
MD5:          E20C0452CAAFAE0FCED0510D1DF0BA35
product:      zf7752        (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:     
Image Sign Type: Intermediate Signed Image(ISI).
Tail start:   0x176cf60

#fw show info#
current primary boot image is Image1

### UPWAR MAC ###
wifi0: war_en=0
wifi1: war_en=0

### Global QOS ###
Ruckus Wireless SmartMedia Global QOS
Tx Failure Threshold:      50
Dead Station Count:        0
Forward to Querier:        Disabled
Directed DHCP:             Enabled
Directed RA:               Enabled
IGMP General Query V2/V3:  Disabled/Disabled
MLD  General Query V1/V2:  Disabled/Disabled
IGMP/MLD/Config Msgs Q'ed: 2/0/1
Clone            InAtomic: 2  !InAtomic: 2
Copy             InAtomic: 0  !InAtomic: 0

TOS Classification:     VoIP=0xE0,0xC0,0xB8, Video=0xA0,0x80, Data=none, Background=none
TOS Marking:            VoIP=0x0, Video=0xA0, Data=0x0, Background=0x0

Tunnel TOS Marking:     Data=0x0 (static TOS), Ctrl==0x0

Dot1p Classification:   VoIP=none, Video=none, Data=none, Background=none
Dot1p Marking:          VoIP=0x0, Video=0x0, Data=0x0, Background=0x0

Heuristic Classifier:          VoIP        Video                Data        Background
Octet Count During Classify:   600        50000                0        0
Octet Window No Classify:      10000        500000                0        0
Flow Maximum Octet Count:      84865        4400065                0        0
Min/Max Avg Packet Length:     70/400          1000/1518          0/0          0/0
Min/Max Avg Inter Packet Gap:  15/275          0/65                  0/0          0/0

Packet Prioritization:          Disabled
Bklog Queue Info       :         0 (max: 0) [size: 1000]
Prioritized Packet Drop:         Voice        Video        Data        Background
Hi-Watermark threshold :         0        0        0        0
Low-Watermark threshold:         0        0        0        0
Packet Drop Count      :         0        0        0        0
Drop State             :         0        0        0        0
Drop State Tripped     :         0        0        0        0

br0   0x8be9a000 dev.ifindex 24 dev.features 0x1800 dev.class_parm 0
br1   0x8beaa000 dev.ifindex 25 dev.features 0xff3865 dev.class_parm 0
wifi0 0x8e360000 dev.ifindex 4 dev.features 0x0 dev.class_parm 0
wifi1 0x8d660000 dev.ifindex 5 dev.features 0x0 dev.class_parm 0

Classification enabled on the following network interfaces
 eth0/0 0x8fb97800 dev.ifindex 3 dev.features 0x8000000 dev.class_parm 0  
wlan0/1 0x8bccc000 dev.ifindex 8 dev.features 0x8000000 dev.class_parm 1 wireless 
wlan1/2 0x8bce8000 dev.ifindex 9 dev.features 0x8000000 dev.class_parm 2 wireless 
wlan2/3 0x8bd04000 dev.ifindex 10 dev.features 0x8000000 dev.class_parm 3 wireless 
wlan3/4 0x8bd10000 dev.ifindex 11 dev.features 0x8000000 dev.class_parm 4 wireless 
wlan4/5 0x8bd2c000 dev.ifindex 12 dev.features 0x8000000 dev.class_parm 5 wireless 
wlan5/6 0x8bd48000 dev.ifindex 13 dev.features 0x8000000 dev.class_parm 6 wireless 
wlan6/7 0x8bd54000 dev.ifindex 14 dev.features 0x8000000 dev.class_parm 7 wireless 
wlan7/8 0x8bd6c000 dev.ifindex 15 dev.features 0x8000000 dev.class_parm 8 wireless 
wlan8/9 0x8bd88000 dev.ifindex 16 dev.features 0x8000000 dev.class_parm 9 wireless 
wlan9/10 0x8bd94000 dev.ifindex 17 dev.features 0x8000000 dev.class_parm 10 wireless 
wlan10/11 0x8bdb0000 dev.ifindex 18 dev.features 0x8000000 dev.class_parm 11 wireless 
wlan11/12 0x8bdbc000 dev.ifindex 19 dev.features 0x8000000 dev.class_parm 12 wireless 
wlan12/13 0x8bdd8000 dev.ifindex 20 dev.features 0x8000000 dev.class_parm 13 wireless 
wlan13/14 0x8bde4000 dev.ifindex 21 dev.features 0x8000000 dev.class_parm 14 wireless 
wlan14/15 0x8bdfc000 dev.ifindex 22 dev.features 0x8000000 dev.class_parm 15 wireless 
wlan15/16 0x8be08000 dev.ifindex 23 dev.features 0x8000000 dev.class_parm 16 wireless 

  
No IGMP Groups for Wireless STAs at time  2065470
  
No IGMP Groups for non-Wireless STAs at time  2065471
  
No MLD Groups for Wireless STAs at time  2065471
  
No MLD Groups for non-Wireless STAs at time  2065471
  
No update history as of time  2065472

[li_n]

@syamantak_omer Please help look at the log

[li_n]

The number of words in the log is too long, I can only send you an email, can you tell me your email address

[syamantakomer]

Please open a support case and provide the information there and support team should be able to help you.

[elias_taketloun]

Hi there, I have the same issue. Do you eventually got a solution which you could share with us l’ease? That would really help me. Thanks in advance. Grtz, Elias