Heartbeat Loss on R510's

[Primrose_home]

Hello,

I am a different user but am having similar issues to others. Heartbeat loss on both APs at the exact same time, every 12 hrs. Then they come back online a minute or two later at the same time. The issue started occurring about a month ago.

Here is what I have done:

• Set separate WLAN 5 Ghz and 2.4Ghz channels
• Increased background scan times from 20s to 300s to 600s, no difference.
• Set static IPs for the APs; did not make a difference so changed back to DHCP

Please let me know what else to look at.

SlaveMaster

Date/Time Name Severity Activities Action

2023/05/31  11:24:31	AP Has Joined	High	AP[RuckusAP_Upstairs@1c:3a:60:1e:a5:80] joins with uptime [1555667] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/31  11:24:29	AP Has Joined	High	AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] joins with uptime [80961] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/30  23:24:19	AP Has Joined	High	AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] joins with uptime [37752] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/30  23:24:19	AP Has Joined	High	AP[RuckusAP_Upstairs@1c:3a:60:1e:a5:80] joins with uptime [1512456] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/30  12:57:10	AP Radio On	High	Radio [2.4G] of AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] is ON	Clear
2023/05/30  12:57:10	AP Radio On	High	Radio [5G] of AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] is ON	Clear
2023/05/30  12:56:07	AP Has Joined	High	AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] joins with uptime [60] s and last disconnected reason [AP Restart : application reboot]	Clear
2023/05/30  11:24:08	AP Has Joined	High	AP[RuckusAP_Downstairs@1c:3a:60:1e:a2:a0] joins with uptime [10271] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/30  11:24:07	AP Has Joined	High	AP[RuckusAP_Upstairs@1c:3a:60:1e:a5:80] joins with uptime [1469244] s and last disconnected reason [Heartbeat Loss]	Clear
2023/05/30  08:35:05	AP Radio On	High	Radio [2.4G] of AP[1c:3a:60:1e:a2:a0] is ON	Clear
2023/05/30  08:35:05	AP Radio On	High	Radio [5G] of AP[1c:3a:60:1e:a2:a0] is ON	Clear
2023/05/30  08:34:00	AP Has Joined	High	AP[1c:3a:60:1e:a2:a0] joins with uptime [62] s and last disconnected reason [AP Restart : application reboot]	Clear

[Primrose_home]

Hi Syamantakomer,

As far as I can tell the APs are getting steady power. The reboot happens every 12hrs so it is not random and seems to be on a schedule.

Thanks,

Patrick

[syamantakomer]

Hi @Primrose_home,

I am not denying that switch may be giving power, but it is worth checking why it is suddenly bouncing all the APs.

Checking switch POE logs may help here, or power up one AP using POE injector or power adapter, see if that AP goes down with others or not.