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Mis aparatos se desconectan y reconectan solos

rachelltinoco18
New Contributor

Mis aparatos como Alexa, sonos, termostato, puertas y garage no funcionan porque se están conectando y desconectando solo, trabajan junto con la app smart Things, esto sucedió desde que se fue la energía hace 2 meses he tratado de reconfigularlo con los paso que me dice la app pero todo sigue igual ya estoy desesperado, saben como solucionar este problema. Gracias

3 REPLIES 3

syamantakomer
Community Admin
Community Admin

Hi @rachelltinoco18,

Please help with below details before we can help you:

  1. Product name
  2. AP models in use
  3. Are you also using RUCKUS ICX switches in this network?
  4. Confirm the software version of RUCKUS controller/AP/ICX

Also, are you a Lennar home owner?


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI

RUCKUS Networks, CommScope!

Follow me on LinkedIn

Hello, I don't know the exact model, I have photographs of those that are installed, can I send them

Without more information it is difficult to suggest a solutions or troubleshooting steps.

As I have asked earlier, could you confirm if you are a Lennar home owner?


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI

RUCKUS Networks, CommScope!

Follow me on LinkedIn