We have multiple (3) sites, all with brand new (as of 2018) Ruckus equipment. All sites have a ZD1200 and 5-10 APs (R510s). All sites are experiencing the same problem.
The client randomly disconnects, even when the user is not roaming. 100% of the time it disconnects when the user is roaming.
I tried enabling smart-roam and testing settings of SM-3 and SM-6 but the problem persists. [guide I used
ZD 1200 (FW: 10.1.1.0 build 42) on all sites.
Here is a video
of what happens. You have to watch it on full screen to see the MAC top tool bar.
The problem happens on every network device, regardless of OS/manufacturer.
Since it is happening at all sites, I assume this is a config issue but so far support has not been able to solve it. To make matters worse, their entire support network is down today.
AP:Screen 1Screen 2
WLAN:Screen 1Screen 2Screen 3Screen 4
Any help would be greatly appreciated.