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Clients won't reconnect after AP Firmware Upgrade...

peter_riederer_
Contributor
Currently we are running AP Firmware 5.1.2.0.373 in our Default Zone, where 4 Zones are included and it works quite fine.

When upgrading to a newer Firmware, last tried with 5.2.1.0.698  - three zones are working as usual, but in one zone clients wont reconnect to the wifi networks anymore, except a few. Mainly we use R500 APs. When downgrading to the old AP Firmware, everything is fine again.

Maybe anyone has an idea, or a hint why this is happening?
6 REPLIES 6

sanjay_kumar
Valued Contributor
Hi,

Could you please explain more about the client behavior?
Are the client unable to connect to the wifi or it is connecting but unable to reconnect when it goes to sleep mode?
Is this happening for any specific client models?

sanjay_kumar
Valued Contributor
Also, you might need to check on the last comment on the below post.
https://forums.ruckuswireless.com/ruckuswireless/topics/guest-portal-not-working-on-5-2

peter_riederer_
Contributor
i have no problems with guest portal, after trying some things and investigating, i found out that all published Wifi Networks are shown as open after the AP Upgrade. 

Image_ images_messages_5f91c449135b77e247a02964_d3fc85cfaae869ad00c6dc57dfa2dda3_RackMultipart2020081782879yrzz-e8498ef7-9da4-4678-886a-64fa029f0ea3-1070016746.png1597657418

when doing a downgrade back to 5.1.2.0.373 the networks are switching back to secured!

sanjay_kumar
Valued Contributor
Hi,

Is this shown the same way on all the clients? Even on the clients which are working?
Can you take a working client and try to place it on the non working client location (so that it can connect to the same AP) and see if you can reproduce the issue?
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