CommScope RUCKUS Community Forums

nicklowe · 11-03-2015

I am curious why Ruckus see fit to only offer 2 years of sustaining software engineering after End-of-Sale (EoS) when competitors such as Aerohive and Aruba offer 5 years?Looking at the documentation that Ruckus provide:Ruckus Support is unable to pr...

nicklowe · 11-03-2015

Thanks Michael, good to know that common sense discretion on the security front takes place. I worded things too strongly. By "soon not maintained and security vulnerabilities are soon not fixed", I meant that according to the documented lifecycle po...

nicklowe · 11-03-2015

But implicit to that is that ZD 9.8 MR with 7962/7982, while a supported path, gets all support discontinued such that existing features are soon not maintained and security vulnerabilities are soon not fixed. I am not convinced that it is a commerci...

nicklowe · 11-03-2015

Hi Michael,Thanks for the reply.I do not think that it answers the question though.I am struggling to understand why sustaining engineering after EoS until EoL for APs/controllers would impose additional, tangible constraints on the resources availab...

nicklowe · 11-03-2015

Here is an example here of where this policy seems to really hurt customers:https://forums.ruckuswireless.com/ruckuswireless/topics/zd9-9-and-7962aps

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Why do Ruckus only offer 2 years of sustaining software engineering?

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