11-03-2015 07:32 AM
I am curious why Ruckus see fit to only offer 2 years of sustaining software engineering after End-of-Sale (EoS) when competitors such as Aerohive and Aruba offer 5 years?
Looking at the documentation that Ruckus provide:
Ruckus Support is unable to provide software fixes or upgrades which may be required to resolve support cases after the EOM date.
I think that it is important to factor in how long sustaining engineering is available when calculating the total cost of ownership for a wireless solution.
It is one thing to not get new features after EoS hits but quite another to be left with unmaintained, unfixed software. 5 years not 2 years seems reasonable.
What do others think? When you buy or think about buying a Ruckus solution, does this more limited useful product lifespan not concern you?
As many customers clearly buy having not fully checked when an AP or controller came to market, having a safety net of 5 years of sustaining software engineering after EoS seems, to me, commercially reasonable.
11-03-2015 07:34 AM
11-03-2015 10:46 AM
11-03-2015 11:00 AM
11-03-2015 11:27 AM