Thank you for your question, in this case since the access points were disconnected for roughly two months, we will need to double-check the current AP firmware, cloud updates could have taken place during the idle time.You can try to factory reset o...
Thank you for your question, please help me confirm the following:> When you say RUCKUS One POE, do you mean you have an ICX that is managed by RUCKUS One currently?> Do you have access to the switch that is providing POE to the access points?> You ...
Hello Ebi,Thank you for posting your question, I was checking on some internal accounts also using Enterprise AAA (802.1X) and I was not able to see the anonymous clients, the accounts I checked had several clients operating on different operating sy...
Hello, For this kind of issue it is important to narrow down and identify where this is happening, we could start by running some tests and creating a temporary SSID using our DHCP service, you can find documentation about that right below, make su...
