zero-it portal does not work in 9.8

[lonnie_3404113]

Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?

[rahul_koul]

To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.

[rahul_koul]

To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.

[lonnie_3404113]

Note, I tried this today and it works great. Thanks.

[david_stone_635]

Hi,
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??

[cordelia_cordel]

Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us