Hi to All Good day. One of our client is complaining that their apple devices can't connect to the SSID that the Ruckus is broadcasting but no problems with android user. Meanwhile, on other site which is also using Ruckus equipment, no problems at all connecting apple device. Both Zone Director has the following Firmware Version 220.127.116.11 build 156. Thanks in advance.
And 18.104.22.168 156 was the GA release too. Available for ZD5K, ZD3K, ZD1100, and ZD1000 controllers.
Any APs you are using on 9.5 GA today, are also supported on all those controller platforms up to version 22.214.171.124.44 MR3, or up to 126.96.36.199.13 MR2, 188.8.131.52.9 MR2, even 184.108.40.206.14 MR3 (unless you have 2942 model APs).
Please consider discussing with your IT team, about scheduling a change management period to perform an upgrade to your ZoneDirector (and all APs) firmware. You might contact TechSupt to get further pointers, like disconnecting ZDs from the network while upgrading, as APs will re-join and upgrade to whatever version the ZD is on when you're done.
If you have a support contract, you can download the controller firmware versions you need, and please read the 9.8.3 Release Notes,
You can upgrade from your 9.5 to the 220.127.116.11.267 GA version and then upgrade to 18.104.22.168.14.
I can say that 9.8.3 is likely more Apple friendly and would have the most enhancements, than previous versions. Enable 802.11d country code in IE is something else about Apples that I recall. Good luck and best regards.
Thanks Michael for the info. This will be very useful for us to decide what firmware version we are going to use in upgrading the ZD and APs. We will get back to you for the result of the activity. Thanks a lot.