ZD1200 Solid Green lights but dead - 3 different instances this week

[tommy_galuszka]

So I am a tech for a system integration company that primarily uses Ruckus in all of our installs.  I have had 3 calls this week about wifi down and each of them was the same result.  ZD1200 appears to have completely died.  All lights are solid green, even on a fresh reboot (never see the red status light at all even while booting).  None of the units respond to ping, ssh, console...nothing.  I found it very odd the first time I saw it since I have never seen this issue in 15 years of servicing, but to see it 3 times now this week has me very concerned.  Not sure what to do next or even what to tell the clients?  Do I have 3 randomly bricked ZD1200s in a week?

[syamantakomer]

Hi Tommy,

Use this link and open a case with the correct details.

https://support.ruckuswireless.com/cases/new

Regards,
Syamantak Omer

[mitch_lupkes]

I contacted support yesterday and there was no troubleshooting at all.  Told them solid green lights and they are just sending me a new one.  So I am going to have a week of no wireless in our buildings. Luckily, secretaries and administrators are all hard wired in.

[syamantakomer]

Hi Mike,

Could you share the case number of our reference.

[mitch_lupkes]

Case ID 01081342    

[syamantakomer]

Hi Mitch,

I can see that case was raised as P1 with critical service impact.

To prevent any delay in resolution, RMA was processed without any delay.

Regards,
Syamantak Omer