ZD1200 Solid Green lights but dead - 3 different instances this week

[tommy_galuszka]

So I am a tech for a system integration company that primarily uses Ruckus in all of our installs.  I have had 3 calls this week about wifi down and each of them was the same result.  ZD1200 appears to have completely died.  All lights are solid green, even on a fresh reboot (never see the red status light at all even while booting).  None of the units respond to ping, ssh, console...nothing.  I found it very odd the first time I saw it since I have never seen this issue in 15 years of servicing, but to see it 3 times now this week has me very concerned.  Not sure what to do next or even what to tell the clients?  Do I have 3 randomly bricked ZD1200s in a week?

[itdept_head_me]

yep... but my case was closed, then i was kicked back to hte Premium support agent.

Who has taken  weeks & still no replacement or stand in unit

[hyosang_choi]

Which version did you apply on zd?

[itdept_head_me]

No version..... I was told it just stopped, it was a contract job

[tommy_galuszka]

Sorry to revive this thread but have 2 more of these now.  How long should I wait after filling out the RTF form to hear back from Ruckus??  It's been almost 2 weeks now and I have not even received a conformation of submitting.

[syamantakomer]

Hi Tommy,

Could you confirm the case number.

In RTF mode of replacement, you have to first send faulty unit to RUCKUS, once received, it will take up-to 15 days to ship the replacement from RUCKUS.