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ZD1200 Solid Green lights but dead - 3 different instances this week

tommy_galuszka
New Contributor II
So I am a tech for a system integration company that primarily uses Ruckus in all of our installs.  I have had 3 calls this week about wifi down and each of them was the same result.  ZD1200 appears to have completely died.  All lights are solid green, even on a fresh reboot (never see the red status light at all even while booting).  None of the units respond to ping, ssh, console...nothing.  I found it very odd the first time I saw it since I have never seen this issue in 15 years of servicing, but to see it 3 times now this week has me very concerned.  Not sure what to do next or even what to tell the clients?  Do I have 3 randomly bricked ZD1200s in a week?
45 REPLIES 45

Hi Tommy,

Use this link and open a case with the correct details.

https://support.ruckuswireless.com/cases/new

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

mitch_lupkes
New Contributor II
I contacted support yesterday and there was no troubleshooting at all.  Told them solid green lights and they are just sending me a new one.  So I am going to have a week of no wireless in our buildings. Luckily, secretaries and administrators are all hard wired in.

Hi Mike,

Could you share the case number of our reference.

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

Case ID 01081342    

Hi Mitch,

I can see that case was raised as P1 with critical service impact.

To prevent any delay in resolution, RMA was processed without any delay.

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn