Some devices connect, some will not...same AP?

[neal_valcaniant]

Hello, I am new to the tech area and could use some advice. Our school has a Ruckus ZD managing 70 zoneflex 7353's installed in three schools. Here is the problem...yesterday at our high school ONLY we started having connectivity issues with our wireless devices (students & teachers all have iPads)...some would not connect...even in the same room using the same AP? I am baffled by this! I'm sitting here with 2 identical iPads...one connects, one doesn't...same access point? Any advice would be greatly appreciated!

[keith_redfield]

My suspicion would be a software problem with creating new associations. Any idea what version you are running on the ZD? Have any other changes to your network occurred recently?

[neal_valcaniant]

Hello Keith,

We just upgraded to 9.6.2.0.13 tonight (with Ruckus tech support)...still having issues. It seems so strange that I can take non connecting devices to another building and they connect immediately...

To my knowledge that has been no changes to our network...

[keith_redfield]

Is it one specific room? Or more than 1?

[neal_valcaniant]

More than one room...just limited to our HS.