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Some devices connect, some will not...same AP?

Anonymous
Not applicable
Hello, I am new to the tech area and could use some advice. Our school has a Ruckus ZD managing 70 zoneflex 7353's installed in three schools. Here is the problem...yesterday at our high school ONLY we started having connectivity issues with our wireless devices (students & teachers all have iPads)...some would not connect...even in the same room using the same AP? I am baffled by this! I'm sitting here with 2 identical iPads...one connects, one doesn't...same access point? Any advice would be greatly appreciated!
9 REPLIES 9

keith_redfield
Valued Contributor II
My suspicion would be a software problem with creating new associations. Any idea what version you are running on the ZD? Have any other changes to your network occurred recently?

Anonymous
Not applicable
Hello Keith,

We just upgraded to 9.6.2.0.13 tonight (with Ruckus tech support)...still having issues. It seems so strange that I can take non connecting devices to another building and they connect immediately...

To my knowledge that has been no changes to our network...

keith_redfield
Valued Contributor II
Is it one specific room? Or more than 1?

Anonymous
Not applicable
More than one room...just limited to our HS.