This website uses cookies. By clicking Accept, you consent to the use of cookies.
Click Here
to learn more about how we use cookies.
Accept
Reject
Back to Support Portal
CommScope RUCKUS Community Forums
RUCKUS Self Help
|
ASK the Pack
Sign In
Browse
Community
RUCKUS Technologies
RUCKUS Self-Help
Admin and Licensing
Access Points
ICX Switches
RUCKUS Edge
RUCKUS One
RUCKUS AI
Cloudpath
RWG
SZ / vSZ
Unleashed
IoT
RND
Apps and SPoT
SCI
Best Practices
RUCKUS Lennar Support
Lennar Knowledge Base
RUCKUS Support for Lennar Homes
Community Services
Community and Online Support Services
Tech Docs
Training and Certification
RTF
RTF Community
Australia and New Zealand – English
Brazil – Português
China – 简体中文
France – Français
Germany – Deutsch
Hong Kong – 繁體中文
India – English
Indonesia – bahasa Indonesia
Italy – Italiano
Japan – 日本語
Korea – 한국어
Latin America – Español (Latinoamérica)
Middle East & Africa – English
Netherlands – Nederlands
Nordics – English
North America – English
Poland – polski
Russia – Русский
Singapore, Malaysia, and Philippines – English
Spain – Español
Taiwan – 繁體中文
Thailand – ไทย
Turkey – Türkçe
United Kingdom – English
EOL Products
FlexMaster
SmartCell Access Points
RUCKUS Diagnostics Dashboard (RDD)
ZonePlanner
ZD
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
RUCKUS Forums
EOL Products
ZD
Re: Model[h500] is not supported; connection reque...
Options
Subscribe to RSS Feed
Mark Topic as New
Mark Topic as Read
Float this Topic for Current User
Bookmark
Subscribe
Mute
Printer Friendly Page
Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000
hossam_kamel
New Contributor
Options
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
05-13-2017
10:40 PM
I have ZoneDirector 3000 version 9.7.1.0 build 32. and Access Points can't join ...what must I do ??
Aacees points are H500 version 100.1.0.0.194
All forum topics
Previous Topic
Next Topic
3 REPLIES
3
martin_martin
Valued Contributor
Options
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
05-14-2017
12:55 AM
Hi Hossam,
The H500 is only supported in a higher version of the ZD software.
You need to update the ZD to a more recent release to get the H500 working.
Kind regards
Martin
hossam_kamel
New Contributor
Options
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
05-14-2017
06:04 AM
Hi Martin,
Thanks for your help , but may I ask you to recommend me some image
eugene_eusores
New Contributor III
Options
Mark as New
Bookmark
Subscribe
Mute
Subscribe to RSS Feed
Permalink
Print
Report Inappropriate Content
05-14-2017
07:21 PM
Hi Hossam,
The Zone Director 3000 must be in firmware 9.10 and above for the h500 to be managed by the controller
Post Reply
Preview
Exit Preview
never-displayed
Additional options
Associated Products
You do not have permission to remove this product association.
Labels
DHCP
1
IP lease
1
license snmp
1
Proposed Solution
1
Ruckus
1
server
1
VLAN
1
w
1
wap
1
zone director
1
ZoneDirector
1