I hope you have received the email I had sent you on Friday, Oct 24th, 2014 around 11 AM PST.
I am sorry that you are not able to buy a support contract for your Ruckus products directly from Ruckus.
We sell via authorized resellers only. as we have a 2 tier channel model.
The way this works is, you contact a reseller for a quote for a support contract for your Ruckus products. After you and the reseller have agreed on pricing etc, you place a purchase order with your reseller. The reseller in turn, places the purchase order via a distributor to Ruckus. There is usually a lag of 10 business days by the time Ruckus receives and processes a purchase order from an end user, like yourself.
If you provide me your address, I can have an account manager call and provide you the names and contact information for resellers in your area.
I am happy to assist you further, if you can provide me the serial number of your products and also the name of your company.