How to purchase support Ruckus Zone Director 1200

[alexbabetov]

Hello! I bought a Ruckus Zone Director 1200 S/N 481508001576 on eBay. When updating the firmware, it gives an error: A support upgrade entitlement does not appear to have been purchased for this ZD. Please contact Ruckus Support for further assistance. [What's this?] How can I purchase this support to include the R730 AP in the network? Sincerely, Alexey Babetov

[Imran_ruckus]

Hi @alexbabetov 

Thank you for reaching out to the RUCKUS Community.

One of our dedicated engineers will review your query and respond to you shortly.

We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[vignesh_ramasam]

Hi Alex,

I understand the concern that you are not receiving an update from the sales team.

Please check for partners nearby using the link:

https://www.ruckusnetworks.com/partners/partner-locator/

Let me know if you have any further queries.

Regards,

Vignesh