Factory reset unsuccessful on Zonedirector 1200

[a12998]

Hi, I tried both reset and f/d button for factory reset. it does not work. the status light is off now. need help!

[fransa]

If the reset button isn’t working and the status light is off, try unplugging the device for a few minutes and plug it back in. If the issue continues, you might need to contact customer support for additional help or repairs.

[a12998]

Thank you! I tried the unplugging couple of times. It did not work. I will try customer support. Do you have a good number for me to call? I am afraid if I can the general number, the waiting time will be very long. 

[a12998]

I called their customer support. Because the equipment was not registered using my email, they refused to help. Very disappointed. Do you know any 3rd party who could help me with a fee? Thanks! 

[a12998]

 I turned off and on the power. The status light stays solid green. I still could not so F/D reset! Can anyone help? Thanks!