If the reset button isn’t working and the status light is off, try unplugging the device for a few minutes and plug it back in. If the issue continues, you might need to contact customer support for additional help or repairs.
Thank you! I tried the unplugging couple of times. It did not work. I will try customer support. Do you have a good number for me to call? I am afraid if I can the general number, the waiting time will be very long.
I called their customer support. Because the equipment was not registered using my email, they refused to help. Very disappointed. Do you know any 3rd party who could help me with a fee? Thanks!
