How to purchase support Ruckus Zone Director 1200

[alexbabetov]

Hello! I bought a Ruckus Zone Director 1200 S/N 481508001576 on eBay. When updating the firmware, it gives an error: A support upgrade entitlement does not appear to have been purchased for this ZD. Please contact Ruckus Support for further assistance. [What's this?] How can I purchase this support to include the R730 AP in the network? Sincerely, Alexey Babetov

[vignesh_ramasam]

Hi Alexey,

Good day!

What is the current version of the ZD1200? You need a support entitlement to upgrade the ZD1200.

Please contact the Ruckus sales team to obtain the support licenses. Access the following link to contact sales:

https://www.ruckusnetworks.com/support/contact-us/

Let me know if you have any further queries.

Thank you

Regards,

Vignesh

[alexbabetov]

I filled out a form with the sales team but have not received a response from them for three days now.

[a12998]

I am running into exactly the same issue!

[alexbabetov]

our version is

ModelLicensed APsS/NVersion 9.12.2.0 build 204