How do I update the ZoneDirector 1100 to the latest firmware?

[steekyjim]

Hi,
I'm scared to break the thing. Can anyone please provide me with step by step directions for upgrading the firmware on a ZD11000? Or point me in the right direction for instructions?

Thanks in advance,

John

[anthony_anyoti]

Hi Sean,

Happy New Year!

Attempted the upgrade via CLI but have been unsuccessful. It appears am encountering an error before completion-could you kindly look at the logs from the CLI output below and advise?

ruckus(debug)# fw_upgrade tftp://xx.xx.xx.xx/zd1100_9.6.2.0.13.a...
------------------------------------------------------------------------
** Starting CLI Upgrade **
------------------------------------------------------------------------
Protocol : tftp
Server IP : xx.xx.xx.xx
Image Name: zd1100_9.6.2.0.13.ap_9.6.2.0.13.img
------------------------------------------------------------------------
** Checking if memory is sufficient **
------------------------------------------------------------------------
.
----->Sufficient memory to perform upgrade
------------------------------------------------------------------------
** Downloading ZD image **
------------------------------------------------------------------------
......................................................
----->Downloading image succeed
------------------------------------------------------------------------
** Verifying the image **
------------------------------------------------------------------------
...................................................................cat: can't open '/proc/rks_hw_info/platform': No such file or directory
.............................................................
----->Verifying image done
----->Are you sure you want to upgrade the entire wireless network?
[y|n] enter>

------------------------------------------------------------------------
ZoneDirector is being upgraded, DO NOT disconnect ZoneDirector
from the power source or the wired network. Wait a few minutes
after the automatic system restart.
.........................REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49197: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49155: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 65522: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49137: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 114663: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49130: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 16352: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 180188: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 114634: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49082: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49058: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49033: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49017: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49006: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 49020: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 536919892 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48979: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48970: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 46917: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 180034: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 16186: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48947: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48949: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48943: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 2146075 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48920: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48902: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48914: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 1097471 (252743)
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 2146037 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48880: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48879: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 573134 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 179878: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 1097381 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48820: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 2145950 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48823: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48786: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 2145932 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48768: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 114301: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 1097338 (252743)
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 4243058 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 179823: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 179820: bit already cleared
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 2145897 (252743)
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 310877 (252743)
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 4243032 (252743)
REISERFS error (device sda4): vs-4010 is_reusable: block number is out of range 134266446 (252743)
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 114241: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48676: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48646: bit already cleared
REISERFS error (device sda4): vs-4080 _reiserfs_free_block: block 48452: bit already cleared
............Out of memory: kill process 1227 (ruckus_cli2) score 149 or a child
Killed process 1257 (sh)
Out of memory: kill process 1227 (ruckus_cli2) score 139 or a child
Killed process 1227 (ruckus_cli2)

Please login: Out of memory: kill process 618 (snmptrap) score 129 or a child
Killed process 618 (snmptrap)
Out of memory: kill process 1071 (webs) score 102 or a child
Killed process 1071 (webs)
Out of memory: kill process 1075 (webs) score 102 or a child
Killed process 1075 (webs)
Out of memory: kill process 644 (vsftpd) score 43 or a child
Killed process 644 (vsftpd)
Out of memory: kill process 1258 (fw_upgrade) score 38 or a child
Killed process 1440 (sys_wrapper.sh)
Out of memory: kill process 1915 (login.sh) score 37 or a child
Killed process 1916 (login)
Out of memory: kill process 371 (tacmon.sh) score 31 or a child
Killed process 377 (tacmon)
Out of memory: kill process 373 (rhttpd) score 31 or a child
Killed process 373 (rhttpd)
Out of memory: kill process 1258 (fw_upgrade) score 27 or a child
Killed process 1258 (fw_upgrade)
Killed
Out of memory: kill process 374 (zapd) score 20 or a child
Killed process 374 (zapd)
Out of memory: kill process 1914 (gunzip) score 19 or a child
Killed process 1914 (gunzip)
Out of memory: kill process 360 (dropbear) score 18 or a child
Killed process 360 (dropbear)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1917 (login.sh) score 37 or a child
Killed process 1922 (login)
Out of memory: kill process 1918 (tacmon.sh) score 31 or a child
Killed process 1920 (tacmon)
Out of memory: kill process 1919 (rhttpd) score 31 or a child
Killed process 1919 (rhttpd)
Out of memory: kill process 1921 (zapd) score 20 or a child
Killed process 1921 (zapd)
Out of memory: kill process 1515 (clusterD) score 18 or a child
Killed process 1515 (clusterD)
Out of memory: kill process 1917 (login.sh) score 18 or a child
Killed process 1917 (login.sh)
Out of memory: kill process 1923 (rhttpd) score 31 or a child
Killed process 1923 (rhttpd)
Out of memory: kill process 1928 (rhttpd) score 29 or a child
Killed process 1928 (rhttpd)
Out of memory: kill process 1924 (zapd) score 20 or a child
Killed process 1924 (zapd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1926 (login.sh) score 37 or a child
Killed process 1930 (login)
Out of memory: kill process 1927 (tacmon.sh) score 31 or a child
Killed process 1929 (tacmon)
Out of memory: kill process 1931 (rhttpd) score 31 or a child
Killed process 1931 (rhttpd)
Killed
Killed
Out of memory: kill process 1932 (zapd) score 20 or a child
Killed process 1932 (zapd)
Out of memory: kill process 1925 (clusterD) score 18 or a child
Killed process 1925 (clusterD)

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/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1933 (rhttpd) score 31 or a child
Killed process 1933 (rhttpd)
Out of memory: kill process 1936 (zapd) score 20 or a child
Killed process 1936 (zapd)
Out of memory: kill process 1934 (login.sh) score 37 or a child
Killed process 1939 (login)
Killed
Out of memory: kill process 1935 (tacmon.sh) score 31 or a child
Killed process 1938 (tacmon)
Out of memory: kill process 1940 (rhttpd) score 31 or a child
Killed process 1940 (rhttpd)
Out of memory: kill process 1943 (rhttpd) score 31 or a child
Killed process 1943 (rhttpd)
Out of memory: kill process 1944 (tacmon.sh) score 27 or a child
Killed process 1945 (tacmon.sh)
Killed
Out of memory: kill process 1941 (zapd) score 20 or a child
Killed process 1941 (zapd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1942 (login.sh) score 37 or a child
Killed process 1947 (login)
Out of memory: kill process 1946 (rhttpd) score 31 or a child
Killed process 1946 (rhttpd)
Killed
Out of memory: kill process 1949 (zapd) score 20 or a child
Killed process 1949 (zapd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1948 (tacmon.sh) score 31 or a child
Killed process 1950 (tacmon)
Out of memory: kill process 1952 (rhttpd) score 31 or a child
Killed process 1952 (rhttpd)
Out of memory: kill process 1953 (zapd) score 20 or a child
Killed process 1953 (zapd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1951 (login.sh) score 37 or a child
Killed process 1957 (login)
Out of memory: kill process 1954 (tacmon.sh) score 31 or a child
Killed process 1956 (tacmon)
Out of memory: kill process 1955 (rhttpd) score 31 or a child
Killed process 1955 (rhttpd)
Killed
Killed
Out of memory: kill process 1959 (rhttpd) score 31 or a child
Killed process 1959 (rhttpd)
Out of memory: kill process 1961 (tacmon.sh) score 31 or a child
Killed process 1962 (tacmon)
Out of memory: kill process 1958 (zapd) score 20 or a child
Killed process 1958 (zapd)
Killed

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1960 (login.sh) score 37 or a child
Killed process 1965 (login)
Killed
Out of memory: kill process 1963 (rhttpd) score 31 or a child
Killed process 1963 (rhttpd)
Out of memory: kill process 1966 (tacmon.sh) score 31 or a child
Killed process 1968 (tacmon)
Out of memory: kill process 1967 (login.sh) score 37 or a child
Killed process 1970 (login)
Out of memory: kill process 1969 (rhttpd) score 31 or a child
Killed process 1969 (rhttpd)
Out of memory: kill process 1964 (zapd) score 20 or a child
Killed process 1964 (zapd)
Killed

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 1971 (tacmon.sh) score 31 or a child
Killed process 1974 (tacmon)
Out of memory: kill process 1972 (rhttpd) score 31 or a child
Killed process 1972 (rhttpd)
Out of memory: kill process 1976 (tacmon.sh) score 31 or a child
Killed process 1977 (tacmon)
Killed
Out of memory: kill process 1975 (login.sh) score 37 or a child
Killed process 1980 (login)
Out of memory: kill process 1978 (rhttpd) score 31 or a child
Killed process 1978 (rhttpd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 2547 (login.sh) score 37 or a child
Killed process 2553 (login)
Out of memory: kill process 2548 (tacmon.sh) score 31 or a child
Killed process 2552 (tacmon)
Out of memory: kill process 2550 (rhttpd) score 31 or a child
Killed process 2550 (rhttpd)
Out of memory: kill process 2551 (zapd) score 20 or a child
Killed process 2551 (zapd)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 3666 (zapd) score 20 or a child
Killed process 3666 (zapd)
Out of memory: kill process 3669 (init) score 18 or a child
Killed process 3669 (init)
Out of memory: kill process 3654 (tsyslogd) score 14 or a child
Killed process 3654 (tsyslogd)
Out of memory: kill process 3673 (rhttpd) score 31 or a child
Killed process 3673 (rhttpd)
Out of memory: kill process 3670 (cttyhack) score 18 or a child
Killed process 3670 (cttyhack)
Out of memory: kill process 3671 (tacmon.sh) score 18 or a child
Killed process 3671 (tacmon.sh)
Out of memory: kill process 3672 (sh) score 18 or a child
Killed process 3672 (sh)

/bin/zapd version 1.83.16, Copyright (C) 2004-2006 Ruckus Wireless, Inc. All Rights Reserved.
Built Jul 10 2013 at 12:46:56
Out of memory: kill process 3674 (zapd) score 20 or a child
Killed process 3674 (zapd)
Out of memory: kill process 3679 (rhttpd) score 22 or a child
Killed process 3679 (rhttpd)
Out of memory: kill process 3675 (clusterD) score 18 or a child
Killed process 3675 (clusterD)
Out of memory: kill process 3676 (cttyhack) score 18 or a child
Killed process 3676 (cttyhack)
Out of memory: kill process 3677 (tacmon.sh) score 18 or a child
Killed process 3677 (tacmon.sh)
Out of memory: kill process 3678 (sh) score 18 or a child
Killed process 3678 (sh)
Out of memory: kill process 3680 (zapd) score 16 or a child
Killed process 3680 (zapd)
Kernel panic - not syncing: Out of memory and no killable processes...

Rebooting now ...

Thanks and Regards
Anthony

[john_d]

It looks like you have a decent amount of reiserfs corruption on the flash drive in there... It might be RMA time.

[seanmuir]

@ Anthony

Happy new Year to you too 🙂

You appear to be using tftp to transfer.

Protocol : tftp

Have you tried FTP as per my original instruction

If that fails then youll need to open a ticket with Ruckus Support and it looks like it may be an RMA.

[anthony_anyoti]

Hi Sean,

Will attempt with ftp and advise. Really hope it's not a RMA.

Thanks again.

[seanmuir]

Hope it all goes well 🙂