I recently installed a Ring 2 video doorbell at my house. It is having problems maintaining a connection to my APs even though the wifi speed at the location of the doorbell (outside my house) consistently has plenty of bandwidth and speed. When I contacted Ring about this, they said one issue may be that the doorbell can only connect to a 2.4 signal, so if the AP is alternating between 2.4 and 5.0 signals, the doorbell signal may drop. Is there a way to set it up so that the doorbell always connects with a 2.4 signal?
APs don’t alternate between 2.4 and 5, they have two separate radios so they handle both simultaneously and separately.
What might be impacting the Ring2 is a channel change. Enterprise grade APs continuously monitor the environment and sometimes change channels if they see that the channel they are on is becoming noisy. Some consumer-grade devices do not like that, so try to set the 2.4ghz channel statically on the AP.
Agreed, imagine that channelfly is enabled on the AP/AP's and the RING unit is having a hard time keeping up with channel changes. Suggest you either reduce channels to 1,6,11 and change from channelfly to background scanning with a longer period between scans or go static
Well, the Ring Video Doorbell 2 is a one of the modest, and additional update to the original Ring Video Doorbell. I know some of the setup procedure is seriously frustrating because last week I had too had installed it and I was also having the same issue. Then I had called up the local electricians in Bala Cynwyd PA area where they had set it up the doorbell with a 2.4 signal. I think you should consult some professionals or you can contact again the Ring and ask for a solution on how to do it.