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R710 spontaneously rebooting after beeing upgraded to latest firmware

andy_amattaram
New Contributor II


We have the issue that our R710 AP's spontaneously rebooting once in a while, after upgrading to version vSZ 5.1.1.0.598
This occurs randomly on our AP's

In the AP log info I found an error because of a power cycle, but we haven't got any changes on our switch plan
Before the upgrade our whole wifi plan was running stable.

We need this upgrade because of the support for our R730 AP's, so downgrading isn't an option for us.

Does anyone else experienced the same issue(s) and perhaps have a solution for this matter?


6 REPLIES 6

Hi Andy,

I would be grateful if you could tell me if you could have any solution with this case, I have a very similar situation.

 
thank you

Ankush_Chandan
Contributor II
Hi Andy,

Thank you for sharing this info. The firmware upgrade should have happened at the same time, provided the AP Zone firmware was changed at the same time of the upgrade for these APs. Regarding the 6 AP's reboot because of a system fault, this does not sound normal to me. I would request you to log a support case along with the supportinfo files of these 6 AP's for us to investigate.

Regards,
-Ankush