CommScope RUCKUS Community Forums

wanji · ‎03-14-2024

hi admin....i got 1 ap R550..after upgrade from unleashed to standalone mode..i cannot enter the default password...already reset many times..but super/sp-admin cannot pass...pls help

uncle_ben · ‎04-08-2024

Try to use Firefox browser, and open a new private window (tab) to access the AP, it may able to input the default super/sp-admin account now. In case you have more that 1 AP, you may need to close the tab and re-open a new private window (tab) for each AP to input the username & password.

I am not sure above method can solve you issue or not, but it works for me in our case. Yeah, it doesn't make sense and I have no idea why we need to close and re-open a private window for each AP, it's supposed no cookie/cache or username/password being saved. Anyway, give it a try~

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Imran_ruckus · ‎03-14-2024

Hi @wanji
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

wanji · ‎03-14-2024

no..this is for campus university ...want to set up standalone...but cannot enter the default password

Imran_ruckus · ‎03-14-2024

Hi @wanji

Thank you for the update.

One of our Engineers will reply here soon.

Or you can log a ticket using below link.

The below link is to contact us.

https://support.ruckuswireless.com/contact-us

Thank you again for your patience.

wanji · ‎03-14-2024

thnks for fast respond..

CommScope RUCKUS Community Forums

after upgrade to standalone cannot enter default password