I have a Ruckus Unleashed r510 about 7 months old. For the past several weeks I have been getting disconnected on my desktop PC using Windows 10 about every 12 hours at approximately 10:35 am and 10:35 pm EST. (AP xx.xx.xx. joins 123456 and last disconnected reason [Heartbeat loss].
I'm still getting wifi from my router on other channels and just got a new modem installed by my Internet Service Provider on Friday. What is going on and why at these times? How do I fix it?
I am having the exact same problem, I called Ruckus and they said as long I didn't buy them from them and not have a support contract they can't help. I have 4 AP R510 unleashed and all stop their WIFI exactly every 12h every day. Not sure why. Can any one please please help.
There could be multiple reasons for heartbeat loss.
Try below basic troubleshooting steps.
- Fix the master AP's role (using preferred master option). - At the time of failure, try to see if you can ping the IP's IP from the network. - Unplug/plug Ethernet cable on the AP and switch side to make sure there are no loose physical connections. - Make sure there are no long packet drops between master and member APs.