11-25-2020 10:15 AM
The R750 I got if from Amazon and flashed it with the Unleashed firmware. I got it up and running but it's having very low performance speeds. I called support and I guess it is gray market or out of warranty or SOL basically from Ruckus cause it's from Amazon??? Not sure why Ruckus doesn't just sell Unleashed on Amazon but they probably don't want to undercut their resellers profits or whatever.
Looking for an Authorized Ruckus Dealer Online to purchase an R750 Unleashed (9U1-R750-US00).
The next AP I would try is the new-ish Cisco 9120 AXI but you have to buy their 3 year license (Sub $200) and then you don't have to renew to get a quality commercial WiFi 6 AP.
I'm in the Peninsula Bay Area and in Florida and I'm looking to outfit one or two in each depending on quality and performance. Both are 3-4K sq. ft homes with wireless cameras, IoT & TV + Devices.
CDW is the only one I could find so far but it is also from a reseller. I hope they are an authorized Ruckus reseller.
11-25-2020 10:27 AM
If you care to reach out. I'd be glad to help you as I am an authorized Ruckus reseller. email@example.com
I would imagine as far as authorized goes, I am one of the few that will discount.
11-25-2020 10:31 AM
Try RuckusSecurity.com, they are Ruckus Networks Authorized Online Reseller.
11-25-2020 10:55 AM
we resell and support Ruckus. Please contact us at firstname.lastname@example.org
Thank you, Kevin VACK Inc.
11-25-2020 11:19 AM
I suppose there is misunderstanding. I really don't think Amazon sells grey market APs. But to have support from Ruckus TAC, you had to buy Unleashed support 1/3/5 years (1 license required per unleashed network up to 25 APs). Part numbers are respectively:
Than you'll get TAC access. If you bought just AP, for my understanding you get limited life-time warranty and community self service only. So buying another AP from different reseller will not change anything, you need to buy support also.
Hope it helps.