Unleashed online upgrade not available?

[ghiner]

In my Upgrade section I never see anything other than the local upgrade option. The online option never shows up. I am trying to troubleshoot this and wondering exactly what server it is trying to connect to for the online service. I don't think I have anything that would be blocking it. What server does it look for? I can ping to the internet so I at least I know that is not the issue. I am running 200.18.7.1.323. Master is R550. 

Thanks

[Imran_ruckus]

Hi @ghiner 

Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that online upgrade in your RUCKUS Unleashed system is not visible.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please help us with the following queries:

1. Could you please confirm whether the Online Upgrade option is greyed out?

2. Which browser are you currently using to log in to the Unleashed system?

3. Could you confirm if you have an active license and support?

Kindly provide the above details so that we can assist you further.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS | Community Forums Support

[ghiner]

The online option is not greyed out - it just is not there. I am using Safari as the browser but also tried Firefox. I do not have an active license/support. I have also tried the iOS app. It reports "Failed to fetch versions."

[Imran_ruckus · Accepted solution]

Hi @ghiner 

Thank you for the response and the information.

Since your RUCKUS Unleashed system is running 200.18.7.1.323 on the Master Ruckus R550, it is sometimes normal that you may only see the Local Upgrade option.

In some cases, the Online Upgrade option may not appear if the controller cannot query the upgrade repository or if a newer build is not being returned during the check. Because of this, many administrators simply proceed with the Local Upgrade method, which is the recommended approach when the Online option is not visible.

You can download the latest Unleashed firmware for your AP model from the Ruckus Networks support portal and upload it through:

Admin & Services >> Administration >> Upgrade >> Local Upgrade

After uploading the firmware file, the Master AP will upgrade and then automatically upgrade the member APs in the network.

Let us know if you need help locating the correct firmware file.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS | Community Forums Support

[ghiner]

Thanks. I proceeded with a local upgrade and that worked. After completely that I still never see an option for an online upgrade but at least the local works.