05-22-2023 01:50 AM
Ruckus R500
Unleashed firmware 200.7.10.202.141
I have two R500 and each shows as Master under Access Points (i.e., two masters and no members). I have attempted the following without success to have a single Master and rest as members:
Note, did not have this problem before. It worked for more than two years until recently. Not sure what caused it maybe a power outage. First time noticed problem after seeing "Disconnected 1" under Access Points. So clicked remove and rebooted. After rebooting, both becomes Master.
Solved! Go to Solution.
10-11-2023 07:52 AM
This thread is continued in the other post.
https://community.ruckuswireless.com/t5/Unleashed/R500-quot-Disconnected-quot-Status/td-p/59384
05-22-2023 01:36 PM
Hi Ayush,
Please see my original and 3rd post. I have already executed these commands (bullet item #4) without success.
Both R500:
rkscli: get version
Ruckus R500 Multimedia Hotzone Wireless AP
Version: 200.7.10.202.141
If I execute "rkscli: set election role 0" AP will boot up but will be in disconnected state. See post #3.
Best Regards,
Thomas
05-22-2023 05:37 PM
I have another site with working a setup. See screenshot.
05-22-2023 06:52 PM
Problem partially fixed. Thanks to Vasanth directions and this knowledge base article. System discovers member AP but shows as "Disconnected." Back to where I initially started. Only option is "Remove" button. There is no approve button. See screenshot attached.
How do I fix "disconnected" member issue?
06-12-2023 03:12 AM
Hi @thomas_hong, Please open a case with us for investigating the issue.
Follow the article for logging a case https://support.ruckuswireless.com/articles/000008651
Regards,
Vasanth Edward
10-11-2023 07:52 AM
This thread is continued in the other post.
https://community.ruckuswireless.com/t5/Unleashed/R500-quot-Disconnected-quot-Status/td-p/59384