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Troubleshoot Ruckus AP not connecting to Virtual SmartZone cloud controller

New Contributor III
I have one VSZ-H + AP R310, but I can not add this AP in to VSZ, everybody maybe help me?

Esteemed Contributor II
Is vSZ-H created / setup / configured correctly?

Does AP have network connectivity to controller?

Can a PC ping the controller and the AP?

hi Michael Brado!
vSZ-H (ip: I already config "AP registration AP rules " rule type is IP address range :
AP (ip with controller ok.
PC can ping controller and AP.

Hi Chidung,

Please cross check below points:
  • What is the AP firmware version? (SSH into the AP and run command "get version").
  • Make sure AP is not running on 200.x, or 9.x version (provisioning from 9.x version only supported when LWAP2SCG service is enabled on controller)
  • Try running "set scg ip" where x.x.x.x is the IP address of your controller (Control plane IP address).
  • Make sure AP is not restricted to specific country code (Fixed country code, as per product code) which is different than AP Zone's country code. 
  • To check country code on AP and controller run below commands.
On AP-

get country code (to check current country code)
get boarddata (To check if AP is set to fixed country code)

On controller-

Go to Access point >> Select the Zone >> Click on Edit and check the Zone country code
  • Make sure port 443 and port 22 are open in-between AP to controller network path.
  • Run "get scg" to check the AP's SCG connection status
  • Disable the cert check on controller to see if that solves the issue.
no ap-cert-check

To re-enable cert check-


If above do not resolve the issue, please open a support case for further troubleshooting.

Syamantak Omer | Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI

hi Syamantak Omer!
unfortunate, my AP R310 was upgrade fw, now should I do?