Troubleshoot Ruckus AP not connecting to Virtual SmartZone cloud controller

[chidung_nguyen]

I have one VSZ-H + AP R310, but I can not add this AP in to VSZ, everybody maybe help me?

[michael_brado]

Is vSZ-H created / setup / configured correctly?

Does AP have network connectivity to controller?

Can a PC ping the controller and the AP?

[chidung_nguyen]

hi Michael Brado!
vSZ-H (ip: 172.25.0.39) I already config "AP registration AP rules " rule type is IP address range : 10.10.205.1~10.10.205.254
AP (ip 10.10.205.200)ping with controller ok.
PC can ping controller and AP.

[syamantakomer]

Hi Chidung,

Please cross check below points:

• What is the AP firmware version? (SSH into the AP and run command "get version").
• Make sure AP is not running on 200.x, or 9.x version (provisioning from 9.x version only supported when LWAP2SCG service is enabled on controller)
• Try running "set scg ip xxx.xxx.xxx.xxx" where x.x.x.x is the IP address of your controller (Control plane IP address).
• Make sure AP is not restricted to specific country code (Fixed country code, as per product code) which is different than AP Zone's country code. 
• To check country code on AP and controller run below commands.

On AP-

get country code (to check current country code)
get boarddata (To check if AP is set to fixed country code)

On controller-

Go to Access point >> Select the Zone >> Click on Edit and check the Zone country code

• Make sure port 443 and port 22 are open in-between AP to controller network path.
• Run "get scg" to check the AP's SCG connection status
• Disable the cert check on controller to see if that solves the issue.

enable
config
no ap-cert-check
end

To re-enable cert check-

enable
config
ap-cert-check
end

If above do not resolve the issue, please open a support case for further troubleshooting.

[chidung_nguyen]

hi Syamantak Omer!
unfortunate, my AP R310 was upgrade fw 200.7.10.202.92, now should I do?